Delivery & Returns

 

Delivery:

During 2015 Guardian achieved 93% of deliveries within  72 hours (not including weekends)

All orders over £85 receive free postage to any Uk mainland address

We know that sometimes electric fence rugs are needed urgently – for an extra cost of £8 we can arrange guaranteed next day delivery for all orders taken between Mon 08:00 – Friday 13:30 pm (uk mainland). Give us a call – we will always do our very best to get your rug to you in a time of need!

Returns

We understand some horses require very specific fits – we will always accept returns within 14 days of purchase as long as they are in A1 (as new) condition – and ideally in their original packaging (original packaging is not essential).

All returns received in A1 (as new) condition will receive a full refund minus the cost of posting if purchased online

As part of every buyers rights – you don’t need a reason to return your rug – so you will never be challenged if you wish to return it within 14 days of purchasing

If you have bought your rug online or in a retail store, you can return it directly to us as long as you have proof of purchase (receipts)

All returns must have the return postage paid for by the buyer – we can help you with booking this, for most orders on the UK mainland we can book collection for £6.95, or you can arrange your own courier to return it to us.

We do require all returns to arrive by signed for delivery so we all have proof of delivery.

If you have any further questions, please visit our contact us page and either request a call or drop us an email