Delivery & Returns

 

Delivery:

Speedy service is very important to us – during 2015 Guardian achieved 93% of deliveries within  72 hours & in 2016 we achieved 95.3% of deliveries within  72 hours (not including weekends)

Postage is free to all UK addresses for orders over £100. Orders under £100 will be charged 6.95 for recorded delivery  via couriers DPD or TNT. Your will receive and email when your order is dispatched, and normally have the options to track your order and change delivery to a more suitable time if required.

Need your rug asap?

We know that sometimes electric fence rugs are needed urgently –  we can normally arrange guaranteed next day delivery for all orders taken between 08:00am – 13:00 pm  Mon-Fri at a cost of £5-£8 depending on your address. . Saturday deliveries can also be arrange, this is normally an additional £10-£15 depending on your location. Give us a call if this is something you would like organised for your order

Returns

  • As part of every buyers rights – you don’t need a reason to return your rug – so you will never be challenged if you wish to return it within 14 days of purchasing.
  • If you have bought your rug online or in a retail store, you can return it directly to us as long as you have proof of purchase (receipts required).
  • All returns must have the return postage paid for by the buyer – we can help you with booking this, for most orders on the UK mainland we can book collection for £6.95, or you can arrange your own courier to return it to us.
  • We do require all returns to arrive by signed for delivery so we all have proof of delivery.

In addition to our standard returns policy, we are so confident in our rugs performance at preventing escapes that we offer a “no questions asked” returns policy within 2 weeks of your delivery date; we will accept your return with the rug in any used condition, so in the very unlikely event that your horse does still go through the fence with our special rug on, you can just return your rug for a full refund. This is something we have always offered, and in 5 years of trading we have only ever had 4 horses that still go through the fence, so you can rest assured with our success rate well over 99%.

International Postage

We regularly ship orders of all sizes form single units to full containers internationally, give us a call if you have any questions regarding international postage or freight.

If you have any questions call us on 0800 019 6468 or email info@guardianequestrian.com