Ordered the worng size? No Problem, simply email or call us to arrange a size swap. We will collect your returned rug for free, but we will need you to pay for postage of your next size to come out to you. All we ask is that the rug you want to return is kept in tip top condition.
You can return any order to us within 14 days for a full refund minus the postage costs – again all we need to know is the rug is in as new condition.
We are very proud of the specific performance our rugs offer of preventing escapes, in 6 years of trading and literally thousands of rugs sold, we have only ever had 4 customers that have told us their horses still went through the fence when wearing our rug, and we of course offer a full refund to anyone else who experiences this. Rest assured this is extremely rare indeed, but we understand there will always be exceptions to the norm out there. We do understand in this circumstance the rug will have been used, and we will still provide a full refund as long as you let us know within 21 days of purchase.« Visit News Page